Terms of Service
Last updated 26 October 2026
These terms are between you and Cuewell (“we”, “us”). By buying credits or using the Cuewell app you agree to them. They're written to be read, so please do.
1. What you're buying
Cuewell is a Windows app that shows a live transcript of a call and writes suggested answers when you ask for them. The app is a free download; when you buy, we email you a personal access key. The app works only with a valid key and an internet connection.
2. Credits
- One credit covers one interview session, however long it lasts.
- The first three answers in a session are free. The fourth answer uses one credit, and the rest of that session is then covered.
- Free answers only work while you have at least one credit. With no credits left, the app can't start a new session.
- A practice set of more than three questions counts as a session.
- Our server keeps the count. If you think a credit was used by mistake, write to us and we'll look into it.
3. Refunds
If you haven't used any credits from a purchase, you can ask for a full refund within 14 days of buying. Credits that have been used can't be refunded, unless the law where you live says otherwise. If a fault on our side stopped an interview from working, write to us and we'll give the credit back.
To ask for a refund, email support@cuewell.cc from the address you bought with.
4. Your access key
Your key is for you. Don't share it, sell it or publish it. If we see a key being used in a way that suggests it has been shared, we may suspend it and contact you.
5. Using Cuewell responsibly
- Interview and exam rules. Some employers, exams and certification bodies don't allow outside help. It's your responsibility to know and follow the rules of anything you use Cuewell in.
- Transcribing calls. Cuewell transcribes the audio of your calls. In some places everyone on a call has to agree before it is recorded or transcribed. Make sure you follow the law where you and the other people are.
- No misuse. Don't use Cuewell for anything illegal, don't try to get around the credit system, and don't copy, resell or reverse engineer the app or our server.
6. Answers can be wrong
Answers are written by an AI model from what was said and what you gave it. They can be inaccurate, incomplete or a poor fit for the question. You decide what to say. We don't promise any result, such as passing an interview or getting a job.
7. Updates and availability
We update the app and the server to fix problems and add features. Now and then an old version stops being supported and the app asks you to install the latest one, which is free. We aim to keep Cuewell available all the time but can't guarantee it will never be interrupted.
8. Liability
Cuewell is provided as it is. As far as the law allows, we aren't liable for indirect or consequential losses, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that can't be limited.
9. Ending
You can stop using Cuewell at any time. We can suspend or end your access if you break these terms; if we end it without a good reason, we'll refund your unused credits.
10. Changes
If we change these terms, we'll update the date at the top. If a change matters for credits you've already bought, we'll tell you by email first.
11. Contact
Questions about these terms: support@cuewell.cc